Shipping Policy
Seloir offers free global shipping on all orders, with no minimum purchase required.
Delivery Times
- Japan: 1-3 business days
- Asia Pacific: 3-5 business days
- North America & Europe: 5-7 business days
- Rest of World: 7-10 business days
Tracking
All orders include tracking. You'll receive a tracking number via email once your order has shipped.
Handling Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Order Cutoff Time
Orders placed before 2:00 PM JST on business days will be processed the same day.
Lost or Missing Packages
If your package has not arrived within the estimated delivery window, please contact us at support@seloir.com. We will initiate a carrier investigation. If the package is confirmed lost, we will send a replacement or issue a full refund.
Customs & Duties
Import duties and taxes may apply depending on your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.